That was then (09/14/06):
This is now:
Don't know if you can tell the difference, but in the bottom picture, the door frame is wider. My husband and I realized this weekend that there was NO way there were going to be able to do the front door with our "upgrade" with the way it was framed, they had done it wrong. We promptly talked with the sales agent, who sent an email off to the field manager (on a Sunday, no less). Monday morning, when the field manager saw our email, he took a look and promptly had it dealt with. Of course, we also saw our front door (with the upgrade) sitting in the garage - I think they might have realized they had a problem when that arrived if we hadn't noticed it. :)
This is what our front door looks like. The old "frame" job was for just the door, and not the windows around it.